Personal Service Guaranteed
At Paycom we’re not just another payroll service, we have a 99% customer retention rate. We care about your payroll and your service every day, in every way. We’re happy to take your calls, answer your emails and provide you the support you need to get the most from our payroll and HR solutions.
Paycom Delivers
- Every vendor promises excellent service but we deliver on our commitments.
- Your sales consultant is accountable for delivering the product they sell you as they are who train you and walk you through your first payroll.
Dedicated Payroll Specialists
- We want you to get the live help you need when you need it. No phone trees, no automated phone systems, just one number to call when you have a question.
- Your specialist will know you and your company’s payroll objectives
- Our specialists are highly trained professionals prepared to answer any inquiries on payroll, payroll tax issues, software functionality and more.
Painless Conversions
- With Paycom our sales consultants and setup teams do 95% of the work required to switch you
- We setup your payroll system, load your balances, and validate its accuracy so that your first payroll is flawless
- Your Paycom sales consultant will provide your company with FREE onsite training
- Your sales consultant will even return to walk you through your first payroll
- We’ve successfully setup thousands of businesses and typically can do it in about 10 business days. It will be the easiest switch you ever make.
Client-Driven Software Development
- Paycom’s cutting-edge software features are continually updated based on customer input
- Because we’re web based, everyone operates from the most current version of software
- Updates are seamless with no system downtime
Our Customers Love Us
Here’s what they’re saying …
“I’ve been a Paycom customer for years, and wanted to comment on the customer service we receive. The level of professionalism shown by your employees is always top-rate. Every person I have ever spoken with has been friendly, efficient, and knowledgeable. I have yet to come up with a question for my payroll specialist that she has not been able to answer. You continue to have employees who go above and beyond to provide excellence to your clients. This tells me that it is something that your company prides itself in providing, and is consistent in training its employees to meet. I cannot tell you how much I appreciate the service we continue to receive.”
Office Manager, Oklahoma City
“I was most impressed by Paycom for the one-on-one implementation and the high level of customer service. Dedicating one single person for our company allowed us to have someone who knows our process from beginning to end. The on-site training during our first payroll, and availability for on-site help at any subsequent time, makes Paycom a true leader in customer service. Your company is completely centered on your customer’s needs. Thank you for getting back to the basics!”
Manager of Finance, Oklahoma City
“That’s it?? That’s all I have do is just let you know. This is AMAZING, with a ADP it would have taken a act of Congress to take care of this. You guys have truly taken the complications out of processing payroll.”
Payroll Administrator, Denver
“I just want to share how wonderful you all are. I had my audit and when I told the auditor that I used PayCom for my payroll – she stated that PayCom has made her life so much easier. That she really likes companies that use PayCom because they can pull the annual payroll totals without wait to get a report from a payroll company. That she loves the fact that it can be done on line and that when you call you can talk with a live person and not have to wait for someone to call you back. I want to tell you that Paycom is a wonderful company – I don’t know why I waited so long to become a customer. I love PayCom. I think that you all do an outstanding job not only with payroll but also with customer service. You are highly recommended in my book.”
Administrator, Atlanta